Manage apps on Advanced devices

Use Manager to show or hide selected apps on the device. This prevents regular non-admin users from accessing certain apps (like apps used for updating firmware or configuring the system) on target devices. Note the following behavior:

• Apps are not uninstalled or removed from the device, only hidden.
• Admins can restore app visibility should the need arise.
• Affected apps will not appear on the following locations: 
  
  • Side toolbar
  • App tray
  • System dialog popups
     

Keep in mind that target apps must be installed first before they can be hidden. For more information on installing apps, see the article below:

• Install apps via Manager

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Hide apps

Manager provides several locations where you can hide apps.

via All Devices

To hide apps using the toolbar on the All Devices page, follow the steps below:

1. Click  Devices on the left sidepanel.
   1. Navigate to the All Devices tab. 
   2. On the device list, select the checkbox of one or more target devices.
      
       
2. Click  Apps on the top toolbar.
3. Click Manage from the dropdown.
   
    
4. In the popup:
   1. Under App Title, locate the app to hide. 
      Use Search to filter the list.
   2. Under Show on Home Screen, click one of the options below:
      • OFF. Send the command to hide the app.
      • No change. Do not send any command.
      • ON. Send the command to show the app.
        
         
5. Click Confirm to apply your changes.
6. Wait for a few minutes for the changes to take effect.

via Apps & OS

The Apps & OS sidepanel summarizes the visibility status of all apps installed on the target device. To hide apps using the Apps & OS sidepanel, follow the steps below:

1. Click  Devices on the left sidepanel.
   1. Navigate to the All Devices tab.
   2. On the device list, locate the target device.
   3. Click on a blank area on the row of the target device.
      
       
2. Click the Apps & OS tab on the sidepanel.
3. In the Apps section:
   1. Locate the app to hide. 
   2. Click one of the options below:
      • OFF. Send the command to hide the app.
      • ON. Send the command to show the app.
        
         
4. Wait for a few minutes for the changes to take effect. 

Troubleshooting

To resolve common issues, follow the steps below.

Apps not hidden

If the app is still visible after sending the command, perform the following:

• Verify that the target device is online and accessible from the Manager console.
• Wait for a few more minutes before checking again, in case there are network issues. 

Apps still on home screen

Apps added to the device's home screen or shortcut tray may remain visible even after sending the command. To minimize issues, perform the following before using Manager to hide the app:

1. Go to the home screen of the target device.
2. Locate the app icon for the app to hide.
3. Perform a long-press on the app icon until the trash icon appears.
4. Drag the app icon to the trash icon.
5. Back in the Manager console, follow the steps outlined above to hide the app.

Outdated firmware

Check the firmware of the target device. Some older firmware do not support the hide app command. We highly recommend updating the firmware of the target device to the latest version. For more information on how to use Manager to update firmware, see the article below:

• Use Manager to update firmware on multiple devices