Update firmware

Through the Manager console, IT admin can remotely update multiple devices' firmware at once. This handy feature ensures the latest myViewBoard updates (e.g., for Manager, Whiteboard, and others) are functioning correctly on given ViewBoards or ViewSonic devices.

Updating firmware manually

Send an instant command to update a device's firmware through the Remote Control.

1. On the  All Devices page, select one or more devices on the list.
2. In the Remote Control panel, press Update Firmware .
3. On the Update Firmware prompt, press  to update selected devices' firmware immediately.
4. When prompted, confirm you would like to initiate the update.

Update Firmware prompt opened from the Remote Control panel. Update now option is available for Manager basic devices.

Setting up automatic firmware update

Set up an automatic update of selected devices' firmware any time new firmware is available, or schedule a firmware update to preferred times of the week.

Setting up automatic firmware check and update

1. On the  All Devices page, select one or more devices on the list.
2. In the Remote Control panel, press Auto Firmware Update .
3. Set the Auto Firmware Update toggle to ON .
4. Manager will now automatically update selected devices once new firmware comes online.

Scheduling automatic firmware check and update

1. On the  All Devices page, select one or more devices on the list.
2. In the Remote Control panel, press Auto Firmware Update .
3. Set the Auto Firmware Update toggle to ON .
4. Set the Schedule Firmware Update toggle to ON .
5. Press Edit.
   1. Set the recurring schedule to Daily or Weekly.
   2. If set to Weekly, select the day(s) of the week you wish the update check to occur.
   3. Select the time of day you wish the update check to occur.
   4. Press OK.
6. Await confirmation that the firmware schedule has been set.

User is setting a schedule for Auto Firmware Update.

Upgrading to Android 11

For select device models, the option to upgrade from Android 9 to Android 11 is available. When the Update Firmware prompt is opened, the option to upgrade will be available so long as device and firmware requirements are met.

Before upgrading, please first configure Auto Firmware Update features accordingly:

1. Select all devices you wish to upgrade.
2. On the Remote Control, press Auto Firmware Update.
3. Toggle the Auto Firmware Update option to ON .
4. Toggle the Schedule Firmware Update option to OFF .
5. Close the Auto Firmware Update prompt.

Auto Firmware Update prompt with required configuration: Auto Firmware Update set to ON and Schedule Firmware Update to OFF.

This step is necessary to ensure the Android 11 command successfully sends.

To complete the upgrade,

1. Open the Update Firmware prompt in the Remote Control panel after selecting desired devices.
2. You'll see the option to Update to Android 11 . Press  to initiate the upgrade.

Option to update to Android 11 in the Firmware Update window.