Encoding issues

On Windows 11, importing files that include Chinese characters may fail due to how legacy non-Unicode applications handle encoding. These characters may be found: 

• in the file name of the imported file, or  
• inside the text content of the imported file

To resolve this issue, enable UTF-8 support for non-Unicode programs. To enable support, follow the steps below:

1. Open Settings by performing one of the following: 
   • Press WinI , or
   • Click Start   Settings.
     
     
2. To update the language settings, go to: 
   • Time & language   Language & region
     
     
3. Navigate to the Related settings section: 
   1. Select Administrative language settings 
   2. The classic Region dialog opens.
      
      
4. In the Region dialog: 
   1. Select Change system locale… 
   2. Then, check Beta: Use Unicode UTF-8 for worldwide language support. 
   3. Click OK to enable UTF-8 for non-Unicode programs.
      
      
5. Restart Windows to save your work and apply the change.

Note the following behavior:

• This setting is system-wide and primarily affects legacy non-Unicode applications and some file name handling.
• You can revert by returning to Change system locale… and clearing the UTF-8 option.
• Administrator privileges may be required.